Draft fixture · Requires business and legal approval
Booking request policy
The language below describes the intended request boundary. Actual payment, cancellation and refund rules must be approved before launch.
Request versus confirmation
A submitted form records the customer's preferred service. It is awaiting confirmation until Bright Action agrees the service, timing, fare and applicable terms.
Availability and fare
Vehicle, driver, operator, seat and fare information must be confirmed for the requested date. Fixture content is not live inventory.
Changes and cancellation
Approved policy must state notice periods, operator differences, cancellation charges and any refund process clearly.
Customer responsibilities
Customers should provide accurate route, date, passenger, luggage and contact details and review the confirmed arrangement before travel.